Our services are designed to help your organization make the most out of your investment in your Service & Asset Management solution and service delivery program. Leveraging experts with over 10 years of experience and industry qualifications, we partner with your team to identify your business needs and build a roadmap to get there with measurable checkpoints built in to gauge progress. Below is a list of the services we provide:
Implementation
The key to any successful Service & Asset Management program is ensuring that you have a great framework to build upon. Our consultants use industry best practices to build your solution, aligning your business requirements to the ITIL framework where possible while keeping the solution easy to manage and ready to expand upon. Our goal is to implement your solution right the first time so your customers are happy, management sees the metrics they need to make critical business decision, and you look like the hero for choosing the right solution for your organization.
Solution Expansion
When you're ready to take your solution to the next level, our consultants can work alongside your team to implement new features or modules, expand upon existing processes, or develop a roadmap to introduce new capabilities to your user base over time. With our approach, we will integrate this new functionality seamlessly into your existing solution to minimize any disruption to your user base while maximizing the value to your business.
Solution/Process Health Check
If you've had your solution in place for at least six months, you've more than likely made changes to it. Over time, those changes can get your system away from best practice and out of alignment of your business goals. Our Solution and Process Health Checks are designed to provide a comprehensive look into your implementation and associated processes and identify potential issues and what is holding you back from reaching your business goals. Once the assessment is complete, we provide your team with a detailed document outlining our assessment of your environment and recommendations to address any areas of concern. If you'd like, we can event implement those recommendations for you, or guide your administrative team to implement the changes.
Integrations
Integrations are a great way to extend the capabilities of your solution and get additional value from your investment. These can take the form of data imports, automating key tasks in a fulfillment workflow, or sending data to a third-party solution to leverage. We will work with your team to understand the scope of the integration, expected outcomes, and available integration methods before suggesting an approach which is easy to maintain while still achieving the desired results.
Reporting/Analytics
Reporting and Analytics are the lifeblood of any successful Service & Asset Management program as they provide key data for management to make decisions and feed your continual service improvement (CSI) program. Leveraging our deep knowledge of the ITSM & ITAM solutions, we work with your preferred Business Intelligence (BI) solution to create beautiful reports and dashboards that are sure to provide the Key Performance Indicators (KPIs) your organization needs to improve your Service & Asset Management program.
Managed Services
Our Managed Services program provides your organization with the experts it needs in a flexible model designed to fit your budget. Fully integrating into your team, our consultants provide any or all of the above mentioned services in either a full-time or part-time capacity at your discretion.